From TLP
TLP Assurance of Quality
The TLP business model is premised upon a three-fold approach to client service:
I. Faculty Selection
TLP’s Board of Directors vets each faculty before being invited to become a partner. When outside faculty are engaged for client work, we conduct due diligence on their qualifications as educators, as well as on their effectiveness in working with senior executives. For distance learning programs, the Board also assesses each faculty’s comfort and effectiveness teaching via electronic delivery platforms. TLP faculty come highly recommended and with a respectable roster of prior corporate work in executive education, coaching or consulting. As a result of the application of these high standards in the selection of educators, TLP clients can have a high degree of confidence in the capability and experience of the educators who work with their executives.
II. Program Design
We work with each client to utilize a variety of metrics to demonstrate the transfer of learning, based upon the client’s desired program impacts and preferred measures. Ideally, programs are designed to achieve three primary developmental impacts:
Individual Executive Transfer of relevant knowledge to challenge and change management behavior
Team / Business Unit Equip with the skills to interact and innovate more effectively to achieve business objectives
Organization Inspire learning that supports enhanced execution of the company’s business strategy
III. Client Collaboration
TLP collaborates closely with clients during each program stage to ensure the client’s satisfaction throughout the process:
- Diagnosis of Organizational and Learning Needs
- Assessments and Development Plans
- Program Design and Curriculum Development
- Faculty Recommendations and Briefings
- Pilot Program Delivery
- Full Program Rollout
- Post-Program Follow-Up Activities
This three-fold focus on faculty selection, program design and client collaboration has resulted in the best measure of client satisfaction – repeat engagements.